Our customers’ satisfaction is our main goal, we have crafted a detailed refund/exchange policy with your happiness at its core.
You may return an Iwan Maktabi item and get 100% refunded as in-store credit if you personally return it to one of our shops either in Beirut or Dubai and if it is in its exact same condition and state (Not damaged, not altered) – You have 15 days from date of purchase.
If you can’t return it personally to any of our shops, you may still return it and get refunded.
However, these fees will be deducted:
- Cost of return shipping
- VAT and custom fees incurred by Iwan Maktabi to reimport your Iwan Maktabi item
Returns are accepted within 15 days from date of purchase and you will get in-store credit
Damages and issues
Please inspect your order upon reception and contact us immediately on firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your order shows damage when you receive the shipment, please open it in the presence of the delivery service personnel, or at least bring it to their attention when signing for the item.
Obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.